![]() ![]() This is really not fair because our holiday is supposed to be in about 10 days time and at the moment we only have flights. 3 days later we heard nothing back from them so we called today to find out the outcome and hey have told us they are waiting for a reply from the suppliers of that hotel. We told teletext holidays we were not happy with this and we'd like to stay in the original hotel. That is already a downgrade in hotel for the amount of money which had been agreed for the holiday. We checked this hotel out and half the restaurants are closed meaning there will only be 3 to eat from where as seabank hotel had 7 restaurants all of which are open and ones that are more suited to our taste. A week ago he booked us to stay at the seabank resort in Mellieha for 7 days all inclusive, 5 days later he receives an email explaining there's been an occupancy issue and we now have to stay about an hour away in their sister hotel San Antonio in Buggiba. My boyfriend booked this holiday as a surprise for my birthday but he's now had to tell me about it and ruin the surprise because they have messed up our booking. How disappointing is that? Never again Teletext. Looking forward to my holiday? Never less so. And, most importantly, its £150 cheaper for same hol and time! She says its not the live price but it is, theirs clearly are not and its the last time I raise my stress levels by using Teletext, especially when I have so many other things going on which are managing that by themselves. I reckon 4* comes from Thomsons 4T rating, which means something to them but isn't a star rating. On top of that I have looked at the hotel details on all the sites and it is shown as variously 3, 3.5 and 4*. Ridiculous, in any business any changes are e mailed back surely? So in amongst having a fairly miserable few days I await their precious e mail. Eventually she said she would pass this on as feedback. I am down £1200 and only have hand written notes to say what I'm doing. The only thing the same about my holiday is that I have booked with them, everything else changed (except booking number) so why no e mail. Why? No decent answer so we went back and forth on this for a while. Oh no you have to wait til tomorrow for that. She then said yes it was! Where is my e mail saying so. Nonsense, booked on say so on phone earlier. Was told I have to accept the holiday for it to be booked. So, having coped with family issues in between, I called them again (always fun). If you say you are ringing then flippin' well do it!!! We rearranged holiday, upgrade to 4* with facilities I wanted, new fly date, new island even. Had a shout that original guy was happily in work taking new business and decided I could hang for however long it suited him. ![]() To be fair after the first advisor got panicky I was put through to both original advisor and super. Said suggested hotel was not the same and wanted money back. Was still waiting at 11.30 so called them. I was out so he told hubby he would call next shift starting 10am in the morning. Next day advisor called to say that hotel is booked up and suggested another. Got immediate quote (I will do your very good price) then confirmation. Booked it although a bit unhappy it was more money than expected but that can happen elsewhere. Researched long and hard as I'm picky about hotel. Price went up from advertised but still seemed reasonable. Although I understand this is not Teletext, they took 2 months to respond with a measly offer of "Goodwill" stating they were basically not liable as they are just an agent! I would rather stay in the UK than user this company every again! Their customer service is rubbish and they do not "BOOK" or GUARANTEE your booking at all. To make it worse we were then delayed 3 hours coming home. The location was poor and miles from where we wanted to be and was unable to get to by transport. The hotel facilities were fine but the security was very poor (twice someone walked into our room with their own keys) and the noise was horrendous. 3 days before we flew the hotel changed our accommodation with NO EXPLANATION whatsoever! we had no choice but to accept the new location which was not ideal as we only had 3 days to go and had booked time off work and made plans. I had stayed at the hotel before so knew what to expect and couldn't wait for our short break. So me and my friend booked a quick getaway to Spain and was really looking forward to it. ![]()
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